Frequently asked questions
- How do I measure for my hat?
Using a cloth measuring tape, measure around your head at the point at which your hat normally rides (approximately 1/2” above your ear). You can also use a string or similar, wrap it around then hold it up to a regular tape measure. Pull the tape tightly enough to get an accurate measurement, but do not pull it too tightly. If your measurement is between two hat sizes, order the larger size.
- Do you accept exchanges/returns?
Each hat is made to order, therefore we do not accept returns or exchanges. If there is a problem with the sizing of your hat, please contact bonescustomsatx@gmail.com.
- How long will my order take?
Since each hat is handmade to order please allow 2-4 weeks for delivery. Upon order, you will receive an estimated delivery time (please note - this make fluctuate due to shipping concerns and specific materials for your hat needed). We will keep you updated to any changes during the process.
- Shipping rates and delivery charges
Each hat is shipped via Fedex or UPS with a flat rate of $25 for US deliveries.
- Do you offer Gift Cards?
YES! you can purchase a gift card for that special someone by Clicking Here!